Christmas gifts can be exchanged until January 25, 2026
Returns
Updated, November 27th, 2025
Please read the following 8 steps carefully before returning any items.
When returning an item
1. Please start by filling out our online returnform, before you return your item(s) — CLICK HERE
2. Include a copy of your invoice or a note with order information in the package when returning goods.
3. Products must be returned in the same condition as received (new, unworn and labels attached).
4. The cost of the return fee is 60 kr. which will be deducted from the refund value (DK customers). You can also choose to arrange your own return (Please use a Trackable Service).
5. Any returns must be sent no later than 14 days from receipt of goods. Please use a trackable service, as it is your responsibility that the package reaches its destination.
6. When we receive your return package, we will refund the amount to the credit card/account initially used to make the purchase. A refund will be handled between 5-14 working days (Please note that some local banks may take longer to process refunded payments).
7. Important info: All returns must be sent directly to our warehouse. We are not able to accept and pick up returns at collection points or shops. The package will be returned to the customer once again. We recommend using a courier with a traceable business delivery service, such as PostNord or GLS (DK) and advise all customers to get a receipt for the return drop-off.
8. Return items must be sent direct to the following address:
7 DAYS Active
C/O Textile Logistics
Transportcenter Allé 4-10,
Port 47-49
7400 Herning
Denmark
Returning items and right to cancel
You have the right to cancel your purchase without providing justification for a period of 14 days. If you have purchased several items in an order, you can choose to cancel your purchase of some or all of the items. Your right to cancel ends 14 days after you or a third party stated by you (however not the deliverer) has physically received the goods.
If you have ordered several items and we cannot deliver all of the items at the same time, your right to cancel begins from the date you or a third party stated by you (however not the deliverer) has physically received the last item. If the right to cancel period ends on a weekend of public holiday, the cancel period will be extended to the next weekday.
How to exercise your right to cancel
To exercise your right to cancel, write an email stating that you are exercising your right to cancel to: shop@7daysactive.com. The email must include order number and items to be cancelled.
You cannot cancel or refuse to receive an item or refrain from collecting an item without having sent an email to shop@7daysactive.com.
Your cancellation is valid so long as you send your cancellation before the cancellation period has expired.
Returning items and associated costs
If you have decided to cancel your purchase, you must return the items to us 14 days at the latest after you have informed us that you wish to cancel your purchase.
Return items must be sent to:
7 DAYS Active
C/O Textile Logistics
Transportcenter Allé 4-10,
Port 47-49
7400 Herning
Denmark
Your return package must also contain a copy of the order confirmation, invoice or other documentation showing your purchase.
Items cannot be returned as a collect on delivery and not to a collection point address and you must pay for the cost of returning them. You should also ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.
Refunds with cancellation of purchase
When you cancel a purchase, we will refund all of the payments received from you for the purchase related to the cancelled items, less any potential return shipping costs.
We will refund the amount without unnecessary delay and under all circumstances by 14 days at the latest from the day we receive the goods or until you have submitted documentation proving that the items have been returned.
We will reimburse your money using the same method of payment you used when purchasing unless you have consented to another method of reimbursement.
Trying out an item and packaging
You will only be liable for any deterioration in the value of the item as a result of handling beyond what is necessary to determine its nature, properties and the way it functions.
You may normally examine an item in the same way you would in the store. But you may not use it. If we deem an item as used and we cannot sell it again for its full price, you may expect that we deduct the depreciation value from your purchase amount. If the item no longer has sale value, we will not refund the purchase amount.
Any item must be returned in its original packaging. You should always ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.
Complaints – if there is something wrong with an item
As a consumer, you have a right to complain for a period of 2 years. If an item has a defect and you complain promptly, you have the initial right to have the item repaired or replaced. If this cannot be done or cannot be done within a reasonable period of time, you may have your money refunded or receive a reduction in the price, depending on the circumstances.
Ordinary wear and tear or damage to the item caused by you, is not a defect.
If you believe that the item has a defect, then please supply us with as many details as possible about what the problem is.
Please take note that a returned item must always be in proper packaging and you must obtain a receipt of its shipment. Save postal receipts, including information about carriage costs and any track and trace number.
Formal complaints resolution
Should you wish to make a formal complaint to the authorities relating to an item you have purchased from us, you can submit said complaint to Center for Klageløsning (Centre for Complaints Resolutions), Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark or online via www.forbrug.dk.
The EU Commission’s Online Complaints Portal can also be used to submit a complaint. This is particularly relevant if as a consumer, you are resident in another EU country. Complaints may be submitted via http://ec.europa.eu/odr. When you submit a complaint, you must also supply our email address: shop@7daysactive.com.